Refund policy

Thank you for shopping with Violets Temptations. We want you to love every piece you take home, and if something isn't quite right, our return policy is designed to make the process simple and stress-free.

Return Eligibility

Items may be returned within 30 days of the original purchase date. To be eligible, items must be:

In new, unworn, and unwashed condition
Free of perfume, odors, stains, or alterations
Returned with all original tags attached
Accompanied by the original receipt or proof of purchase

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

Intimates, lingerie, and swimwear with removed hygiene liners
Earrings and other pierced jewelry
Clearance or final sale items
Gift cards

Refunds and Exchanges

Once we receive and inspect your return, we will process your refund within 5 to 7 business days. Refunds are issued to the original payment method. If you would prefer, you may exchange your item for a different size or color, subject to availability.

Return Shipping

Store returns: Free of charge at any Violets Temptations location
Mail returns: Customers are responsible for return shipping costs unless the item was received damaged or incorrect, in which case we will provide a prepaid shipping label

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact our customer care team within 48 hours of delivery with photos of the issue. We will make it right as quickly as possible.