FAQs

A little clarity for a more confident shopping experience. Find answers to common questions below.

Where do you ship?

Our current shipping policy lists Australia as our shipping destination.

How much does shipping cost?

Shipping charges are calculated at checkout based on your destination, order weight and selected shipping method. Any available free standard shipping will be displayed at checkout.

When will my order arrive?

Available shipping methods and estimated delivery times are shown at checkout. Delivery estimates begin once your order ships and are not guarantees. See our shipping policy for more information.

How can I track my order?

When your order ships, we’ll email a shipping confirmation with a tracking number and link if your shipping method supports tracking. Tracking information may take time to update.

Can I change my shipping address or order?

Contact us as soon as possible if you need to correct your address, change your order or request a cancellation. Changes may be possible before shipping, but cannot be guaranteed.

Where can I find your returns and refund information?

Please read our Refund Policy for return eligibility, how to request a return, exchanges and refunds.

What if my item arrives damaged or incorrect?

Please inspect your order when it arrives and contact us immediately if an item is defective, damaged or incorrect. Include your order number and a description of the issue.

Where can I read the full shipping details?

Visit our Shipping Policy for processing, delivery, tracking and order-change information.

Still have a question?

Message us on Facebook. For an existing order, include your order number so we can help.